pk4o Privacy Policy
Your Data, Protected

01 Introduction

pk4o ("we", "us", "our") operates the online casino and sports betting platform accessible at pk4o.net (the "Platform"). We are committed to protecting the privacy and personal data of every individual who interacts with the pk4o Platform, including registered players, visitors, and prospective users from Pakistan and other jurisdictions.

This Privacy Policy sets out in clear, honest terms the types of personal data we collect from you, the purposes for which we process that data, the parties with whom we may share it, the security measures we employ to protect it, and the rights you hold as a data subject. Please read this document carefully. By registering a pk4o account, making a deposit, or otherwise using any service offered on our Platform, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies alongside pk4o's Terms & Conditions and Responsible Gaming Policy, both of which are available on the pk4o website. In the event of any conflict between this Privacy Policy and the Terms & Conditions on a privacy-related matter, this Privacy Policy will take precedence.

02 Data Controller

For the purposes of applicable data protection laws, pk4o is the data controller responsible for the personal data collected and processed through the pk4o Platform. pk4o operates under an international gaming licence, and all data processing activities are conducted in accordance with the data protection obligations imposed under that licensing framework.

As the data controller, pk4o determines the purposes and means by which your personal data is processed. Where pk4o engages third-party service providers to process data on its behalf — such as KYC verification providers, payment processors, or game software suppliers — those parties act as data processors and are bound by strict data processing agreements that prohibit any use of your data outside the scope of the services they provide to pk4o.

03 Data We Collect

pk4o collects personal data from you through several channels: directly when you register an account or complete KYC verification, automatically as you interact with the Platform, and occasionally from trusted third parties such as payment processors and identity verification services. The categories of personal data we collect include:

pk4o does not intentionally collect sensitive personal data beyond what is strictly required for identity verification and AML compliance purposes. We do not collect biometric data, religious or political affiliation data, or health information from our players.

04 How We Use Your Data

pk4o processes your personal data for the following purposes, each of which is tied to a defined legal basis explained in Section 5 below:

• Account Creation and Management — We use your identity and contact data to create, maintain, and manage your pk4o player account, and to verify your identity through our KYC process.
• Processing Deposits and Withdrawals — Your financial data is used to process PKR deposits via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and to process withdrawal requests back to your registered payment method.
• Delivering Gaming Services — Your gaming activity data is used to provide you with access to cricket betting markets, live casino games, slot games, fishing games, and all other services available on the pk4o Platform.
• AML and Fraud Prevention — We process identity, financial, and technical data to detect, investigate, and prevent money laundering, fraud, and other prohibited activities in compliance with our international gaming licence obligations.
• Responsible Gaming Compliance — Gaming activity data and account information are used to monitor for signs of problem gambling, to apply deposit and loss limits you have set, and to administer self-exclusion requests.
• Customer Support — Communications data is used to respond to your live chat queries, email support requests, and account-related complaints.
• Marketing Communications — Where you have given your consent, we may use your contact data to send you information about promotions, bonus offers, Eid and Ramadan seasonal campaigns, PSL cricket betting offers, and other pk4o services. You may withdraw consent at any time.
• Platform Improvement — Technical and gaming activity data is analysed in aggregated, anonymised form to improve the pk4o Platform's performance, user experience, and game selection.
• Legal and Regulatory Compliance — We may process and retain data as required by our international gaming licence, anti-money laundering regulations, or in response to a lawful request from a regulatory or law enforcement authority.

05 Legal Basis for Processing

Every data processing activity carried out by pk4o rests on one or more of the following legal bases:

• Contractual Necessity — Processing your identity, contact, and financial data is necessary for pk4o to perform its contractual obligations to you under the Terms & Conditions — including account management, deposit and withdrawal processing, and delivery of gaming services.
• Legal Obligation — Processing your KYC documents and transaction data is required for pk4o to comply with AML obligations, licence conditions, and any lawful direction from a regulatory authority.
• Legitimate Interests — pk4o processes technical and activity data based on its legitimate interest in maintaining platform security, preventing fraud, improving services, and protecting the integrity of its gaming operations — provided these interests do not override your fundamental rights.
• Consent — Where processing is based on your consent — such as for receiving marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

06 Data Sharing

pk4o does not sell your personal data. We may share your personal data with the following categories of third parties, strictly on a need-to-know basis and subject to appropriate data protection safeguards:

• Payment Processors — JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and other authorised payment service providers receive the financial data necessary to process your deposit and withdrawal transactions in PKR.
• KYC and Identity Verification Providers — Third-party KYC service providers receive your identity documents and personal data for the sole purpose of verifying your identity in compliance with our AML obligations.
• Game Software Providers — Game studios and live casino platform providers may receive limited technical data (such as a pseudonymised player ID and session data) necessary to deliver their games on the pk4o Platform.
• IT and Hosting Infrastructure — Cloud hosting and IT service providers who support the operation of the pk4o Platform may process technical data as part of providing their infrastructure services, under strict data processing agreements.
• Regulatory and Law Enforcement Authorities — Where required by our gaming licence or by a lawful order from a competent authority, pk4o will share personal data with regulators, anti-money laundering bodies, or law enforcement agencies.
• Professional Advisers — Legal, accounting, and compliance advisers retained by pk4o may access personal data on a strictly confidential basis where necessary to provide professional advice.

07 Data Retention

pk4o retains your personal data for as long as is necessary to fulfil the purposes described in this Privacy Policy, or as required by our international gaming licence and applicable AML regulations. The following general retention periods apply:

• Account and Identity Data — Retained for the duration of your active account relationship with pk4o, and for a minimum period of five years following account closure, to satisfy AML and regulatory record-keeping obligations.
• Financial and Transaction Data — All PKR deposit and withdrawal records are retained for a minimum of five years from the date of each transaction, in compliance with anti-money laundering requirements.
• KYC Documents — Retained for a minimum of five years following account closure or the completion of the relevant transaction, whichever is later.
• Gaming Activity Logs — Retained for the duration of the active account period and for up to three years following account closure, for responsible gaming monitoring and dispute resolution purposes.
• Support Communications — Live chat transcripts and email correspondence are retained for up to two years for quality assurance and dispute resolution purposes.
• Marketing Data — Consent records and marketing preference data are retained for as long as your account remains active, or until you withdraw your consent, whichever comes first.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised so that it can no longer be linked to any individual player.

08 Security Measures

pk4o implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include, but are not limited to:

• SSL/TLS Encryption — All data transmitted between your device and the pk4o Platform is encrypted using industry-standard TLS protocols, protecting your login credentials, PKR transaction data, and personal information in transit.
• Encrypted Data Storage — Sensitive personal data, including CNIC details and payment information, is stored using encryption at rest on access-controlled, firewalled servers.
• Access Controls — Access to personal data within pk4o's systems is restricted on a strict need-to-know basis, with role-based access controls, multi-factor authentication, and detailed access logging in place for all staff with data access privileges.
• Regular Security Audits — The pk4o Platform and its underlying infrastructure undergo regular independent security assessments to identify and remediate vulnerabilities.
• Staff Training — All pk4o staff with access to personal data receive mandatory data protection training and are bound by confidentiality obligations.
• Incident Response — pk4o maintains a documented data breach response procedure. In the event of a data breach affecting your personal data, we will notify affected players and relevant authorities within the timeframes required by our gaming licence.

09 Cookies & Tracking Technologies

The pk4o Platform uses cookies and similar tracking technologies to enable core platform functionality, remember your preferences, analyse usage patterns, and where you have consented, to deliver relevant promotional content. The types of cookies we use are:

• Strictly Necessary Cookies — These cookies are essential for the pk4o Platform to function. They enable you to log in to your account, maintain your session, and navigate the site securely. These cookies cannot be disabled without impairing core Platform functionality.
• Functional Cookies — These cookies remember your preferences, such as your preferred language, display settings, and responsible gaming limit configurations, to personalise your experience on the pk4o Platform.
• Analytical Cookies — With your consent, we use analytical cookies to collect aggregated, anonymised data about how visitors use the pk4o Platform. This data helps us understand which features are most used, identify technical issues, and improve overall platform performance.
• Marketing Cookies — Where you have given explicit consent, marketing cookies may be used to deliver relevant pk4o promotional content, including Eid and Ramadan bonus campaigns and PSL cricket betting offers. You may withdraw this consent at any time via your account settings.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the pk4o Platform. For a full breakdown of the cookies used on pk4o.net, please contact our support team via live chat.

10 Your Data Rights

Subject to the legal bases on which pk4o processes your personal data and any applicable regulatory obligations, you hold the following rights in relation to your personal data:

• Right of Access — You have the right to request a copy of the personal data pk4o holds about you, together with information about how it is being processed.
• Right to Rectification — If any personal data pk4o holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated.
• Right to Erasure — In certain circumstances, you have the right to request that pk4o delete your personal data. Please note that this right may be limited where pk4o is required to retain data by its gaming licence or AML obligations.
• Right to Restriction — You may request that pk4o restrict the processing of your personal data in certain circumstances, such as while a data accuracy dispute is being resolved.
• Right to Object — Where pk4o processes your data on the basis of legitimate interests, you have the right to object to that processing. You also have an unconditional right to object to processing of your data for direct marketing purposes at any time.
• Right to Data Portability — Where processing is based on your consent or contractual necessity and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent — Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal will not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please contact the pk4o support team via live chat or by email at [email protected]. We will respond to all verified data rights requests within a reasonable timeframe, and in any event within the period required under our applicable data protection obligations.

11 Minors

The pk4o Platform is strictly restricted to individuals aged 21 and above. pk4o does not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory step in the pk4o KYC process, and any account found to belong to an individual under 21 will be immediately closed.

If you believe that a minor has submitted personal data to pk4o, or has accessed the pk4o Platform, please contact our support team via live chat immediately. Upon verification of such a report, pk4o will delete all personal data associated with the minor's account without undue delay.

12 International Data Transfers

As pk4o operates under an international gaming licence, some of your personal data may be transferred to, stored, or processed in countries outside of Pakistan. This may occur, for example, where our KYC verification provider, game software suppliers, or cloud hosting infrastructure are located in different jurisdictions.

Whenever pk4o transfers personal data internationally, we ensure that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy. These safeguards may include contractual data processing agreements, standard contractual clauses, or reliance on the adequacy determination applicable in the destination jurisdiction.

By using the pk4o Platform and providing us with your personal data, you acknowledge that your data may be transferred to and processed in jurisdictions outside Pakistan as described in this section.

13 Changes to This Policy

pk4o reserves the right to update or amend this Privacy Policy at any time. When material changes are made, we will notify registered players via email or through a notification displayed upon your next login to the pk4o Platform. The date of the most recent update is prominently displayed at the top of this page.

The current version of the Privacy Policy is always the version published at pk4o.net/privacy-policy. Your continued use of the pk4o Platform following the publication of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any amendment, you should cease using the Platform and request account closure via live chat.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or to the way pk4o processes your personal data, please get in touch with our team through the following channels:

• Live Chat: Available 24/7 directly on the pk4o website — the fastest channel for data rights requests and privacy queries.
• Email: [email protected] — we aim to respond to all non-urgent privacy queries within one business day.

For data erasure, access, or portability requests, please use the live chat service and identify your request as a "Data Rights Request" so that it can be directed to our compliance team immediately.